ADOPTING SOFTWARE FOR YOUR TEAM
Adopting a new piece of software into your team’s workflow may seem straightforward. You select software that’s a great fit for a business need and make sure that team members are trained on the new software. In asset management, this often involves training in-field and planning staff on speciality asset management software. However, while team members who will have direct, extended contact with the software product will typically be trained, the needs of staff supporting them are frequently overlooked.
By carefully assessing what software skills will be required for team members, managers can foster a more efficient working environment with fewer bottlenecks. The first step towards understanding what team members will need to develop skills on your new software is to have managers learn about the functions of the new software. Through an understanding of the team members’ responsibilities and working processes, an effective line manager with experience on the new software should be able to identify what software processes and features each team member will need to be familiar with. Special attention must be given to roles that may need to interact with the software in support or administrative functions to ensure that the software will be fully integrated into the team.
Once you’ve identified which software features different members of your team will need to be trained on, your next challenge is to identify resources to help your team to develop the skills needed. For Yotta’s Horizons and Mayrise software products, resources for preparing team members include our training through our professional services team, extensive technical documentation, our support centre and promotion of peer-led learning through user group events.
The peer to peer sharing of skills within a team is an effective, low cost method of distributing knowledge. Providing encouragement to share technical skills and the time to transfer them amongst members of staff eliminates outside costs associated with third party trainers or consultants. It also fosters a team culture of openness and cooperation that can be useful in preventing or resolving future skill gaps.
By clearly identifying the software skills needed by members of staff and connecting them to the appropriate resources managers can work to limit downtime or stoppages caused by skills shortages. By including support and administrative staff in training on software that they’re likely to encounter, you help to create a more empowered team with greater appreciation of shared skills.