Norfolk is the third largest county in England and has the second largest highways network, comprising some 200,000 assets stretched out across a total of 9,600 kilometres of road. Norfolk County Council has the challenging task of managing and maintaining this vast and sprawling network.
As Tracy Jessop, the council’s Assistant Director of Communities and Environmental Services, explains: “Like all local authorities, we are experiencing issues with ageing infrastructure, a growing demand for services and reduced budgets.
To meet these challenges, we are focussed on driving down costs and maximising funding available through Government schemes like the Incentive Fund and the Local Highways Maintenance Challenge Fund, with the end goal of maintaining and enhancing the quality of our highways network.”
The council began looking for a new asset management software solution to deliver on this vision.
Following a competitive tender process, it signed a five-year £500,000 contract with Yotta which includes hosted versions of Yotta’s Mayrise suite of asset management software, incorporating the integrated Highways and Street Works modules, as well as the visualised asset management platform, Horizons.
Prior to the contract signing, Norfolk County Council was already a longstanding customer of Yotta having operated its accredited pavement management system software, MARCHpms for several years.
The trust that developed between the two organisations during that time was a key factor in the contract award. Norfolk CC was also impressed by the potential of Yotta’s software solutions to support cost savings and drive operational efficiencies.
“Working in partnership with Yotta has enabled us to raise standards in highways asset management across the county, while at the same time delivering operational efficiencies and driving down costs. We have a shared vision of how by harnessing and making optimum use of the latest technology developments in this area we can maintain our highways infrastructure at the highest possible level, and ensure Norfolk remains a great place to live and work.”
Tracy Jessop, Assistant Director, Communities and Environmental Services, Norfolk County Council
What Horizons Delivers
Norfolk County Council is using Horizons to carry out a multi-scenario analysis of its highways network, ensuring it can model asset behaviour and deterioration and therefore make the choices required to maintain the network in optimum condition.
More specifically, Horizons can determine the current maintenance backlog faced by the Council i.e. the type, extent and cost of remedial works needed to return the highway network to acceptable condition. The Horizons Analysis module will also support the appraisal of different scenarios determined by anticipated levels of funding; and service delivery targets measured against both national performance and specific condition parameters.
Over time, the use of Horizons will help the Council to achieve a much better understanding of the condition of its network. The tool’s visualisation capability will also help the Council justify decisions around network maintenance and its use of the available budget to senior management and members.
In addition to Horizons, Norfolk County Council is also using Yotta’s Mayrise Highways Maintenance and Mayrise Street Works modules to better manage its highways assets.
Mayrise Highways provides Norfolk with a cost-effective approach to asset management, from inventory to works orders and inspections, while also handling the end-to-end cycle of reactive maintenance from customer enquiry, through to inspection, works and
completion. It also enables Norfolk to order work to their internal and external contractors.
Mayrise Street works allows Norfolk to effectively manage its street works register, enabling operational efficiency and an appropriate, transparent service on the streets.
“100 council users will be working with this new technology”
The business support team would input the re-measure into the back office system.
With Mayrise supported on Android mobile devices, 100 council users will be working with this new technology. It is anticipated that Norfolk can achieve significant efficiencies and savings across its highways asset management processes.
The council can, for example, forward works orders directly to its road workers in-cab. The in-cab team can then in turn view a photograph of the relevant defect taken during the original inspection, carry out the work; photograph it to confirm it has been done and then transfer the documentary evidence in real time to the back office.
Norfolk’s team of highways inspectors will also benefit from the new Android-supported Mayrise modules.
According to Tracy Jessop: “The hosted nature of the Yotta Mayrise and Horizons offerings is saving us hardware, software and personnel costs and ensuring we remain at the forefront of future advances in highway asset management.
Added to that, the mobile working enabled by Mayrise is providing us with significant and ongoing efficiency savings.”
The Yotta solution also allows for identification and prioritisation of highway maintenance and improvement schemes through the use of multi criteria analysis, as well as the end to end process of defect reporting through system integration and mobile working.